ManageEngine ServiceDesk Plus Cloud for Android offers mobile access for your technicians to access the tickets available on the web at http://ondemand.manageengine.com/service-desk/index.html .This Android App ensures that your technicians carry your IT servicedesk with them and service the end users faster and better.
Requester can also Add View Re-Open and Reply requests.

App Features:

* Create Update View IT help desk requests
* Filter requests based on criteria
* Assign Pick Up or Merge requests
* Resolve Notify users and Close requests
* Track time spent by adding Worklogs
* Add Notes to the requests
* Search for requests by subject request Id priority requester & status.
* Reply and View conversations
* Add or update Resolution to a request
* Add & Reply requests with attachments .
* Google Apps & SAML login in addition to the Zoho login