ServiceDesk Plus Cloud for Android enables you to access your IT
service desk and perform a host of activities from your mobile
phone. Now you can provide uninterrupted IT support to end users
anytime and anywhere using your mobile devices just as you would in
ServiceDesk Plus on the web. The mobile app is designed to allow
technicians to provide resolutions to end users by getting the full
picture of the issue at hand collaborating with other technicians
providing required approvals obtaining solutions directly from the
knowledge base and conversing with end users on the mobile app
itself. The app even facilitates scanning and managing multiple
assets simultaneously. Among other capabilities it is also a great
place to keep track of all announcements.
Here are some of the app’s other features:
● Create pick up assign merge resolve and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.
Here are some of the app’s other features:
● Create pick up assign merge resolve and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.
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ServiceDesk Plus SaaS HelpDesk / What's New in vUnknown
- Request status and Asset state in Add/Edit form will be listed
based on the workflow.
- Request properties and Asset details will show the configured workflow.
- “Pending for workflow execution” status is indicated in My Pending Approvals and Approvals List in Request and Change modules.
- Added history support for workflow operation in request and asset modules.
- Requests can be deleted under trash.
- Incident templates grouped in service category can be chosen while creating request.
- Request properties and Asset details will show the configured workflow.
- “Pending for workflow execution” status is indicated in My Pending Approvals and Approvals List in Request and Change modules.
- Added history support for workflow operation in request and asset modules.
- Requests can be deleted under trash.
- Incident templates grouped in service category can be chosen while creating request.