Zoho Desk is Zoho's flagship customer service software that helps
businesses automate their customer service operations. The Zoho
Desk mobile app provides you with the flexibility to close tickets
on the move with the same ease and functionality as your desktop
version. It's convenient to use can be customized to fit any
business and doesn't cost a fortune so your focus is only on the
customer.
Here's how Zoho Desk makes your customer support software truly mobile:
Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes so you can start working on the tickets that really need your attention.
Stay connected: Converse with your customers on WhatsApp Instagram Twitter WeChat and other instant messaging apps.
See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.
Collaborate seamlessly: Work seamlessly with other departments tag your team on tickets and collaborate with them on the Team Feed to close tickets faster than ever before.
Stay notified: Constantly stay in the loop wherever you go with the Notification Center—get notified through push notifications about ticket updates comments and mentions.
Do more with gestures: Simplify frequently performed ticket actions like editing closing and moving tickets with quick and easy swipes.
Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.
We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues write to us at [email protected] and we'll get back to you right away.
Here's how Zoho Desk makes your customer support software truly mobile:
Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes so you can start working on the tickets that really need your attention.
Stay connected: Converse with your customers on WhatsApp Instagram Twitter WeChat and other instant messaging apps.
See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.
Collaborate seamlessly: Work seamlessly with other departments tag your team on tickets and collaborate with them on the Team Feed to close tickets faster than ever before.
Stay notified: Constantly stay in the loop wherever you go with the Notification Center—get notified through push notifications about ticket updates comments and mentions.
Do more with gestures: Simplify frequently performed ticket actions like editing closing and moving tickets with quick and easy swipes.
Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.
We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues write to us at [email protected] and we'll get back to you right away.
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Zoho Desk / What's New in vUnknown
- The Zoho Desk app will be compatible only with Android 6.0 and
above in the future. We request that you keep your device's OS
updated to experience enhanced user experience and
functionality.
- Table View: View tickets in table view. Tables can be customized by selecting the columns you want to view.
- Bug fixes and enhancements
- Table View: View tickets in table view. Tables can be customized by selecting the columns you want to view.
- Bug fixes and enhancements