Say good-bye to standard response times and hello to more
efficiency and effectiveness. With this app you can effortlessly
identify your company’s open support cases access to relevant
details and elevate a case in the same place.
App Key Features:
• Ability to see a list with the support cases opened by my company.
• Ability to see selected case details status updates who is working on it (ownership).
• Ability to easily escalate my cases through my phone or tablet including the possibility of receiving alerts and reaching out to Support Execs for urgent situations.
• And there is more to come…
This app is available by invitation only and brings additional value to our Advanced Support Clients. If you are not an Advance Support Client yet this will be a great reason to consider.
App Key Features:
• Ability to see a list with the support cases opened by my company.
• Ability to see selected case details status updates who is working on it (ownership).
• Ability to easily escalate my cases through my phone or tablet including the possibility of receiving alerts and reaching out to Support Execs for urgent situations.
• And there is more to come…
This app is available by invitation only and brings additional value to our Advanced Support Clients. If you are not an Advance Support Client yet this will be a great reason to consider.
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IBM Software Support / What's New in vUnknown
New Release!