Zinc Real-Time Communication connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly allowing the organization to reduce mean time to repair boost customer satisfaction and improve employee engagement. Instead of turning to non-compliant consumer apps service teams can now turn to a powerful yet easy to use team communication platform purpose-built for their needs — ServiceMax Zinc.

Hotline Communication:
• Connects technicians to the right expert instantly with Hotline bots
• Bypass long call canter queues and email exchanges to get information quickly and efficiently
• Track every request
• Measure resolution times quality of internal service and adapt Hotline staffing to changing demands

Broadcast Communication:
• Broadcast information in real time to your teams’ mobile devices
• Alerts fill the screen requiring team members to interact with the message to continue in the app
• Target a specific group of employees based on critera such as group membership department location work skills or role

Team Communication:
• Communicate 1:1 and in groups
• Text voice video content sharing and location sharing
• Conversations linked to ServiceMax records (such as Assets Work Orders Cases Returns) for easy reference and access

Security:
• Military-Grade Encryption
• Customer Data Security
• Data Center Security
• Application Security
• Business Continuity and Reliability

Privacy:
• Data Ownership
• Custom Data Storage and Deletion
• Multi-Factor Authentication
• SSO and SAML 2.0