A traveler can use the application to receive messages from a travel manager and send messages back to a travel manager who is using the desktop application of Amadeus Mobile Messenger. Messages from the travel manager are sent via push notifications.

Amadeus Mobile Messenger has been created to let travel managers assist travelers prior and during their trips particularly in disruptive situations or in risky areas.

A travel manager can also request the GPS location from a traveler. If the traveler agrees his location will be sent back to the travel manager.

Before a traveler can start using the application he needs to register. The app needs the mobile phone number and the email of the traveler that is matching the ones used by his travel agent to create the booking(s). That way Amadeus Mobile Messenger is able to link bookings to travelers.